frequently asked questions
Find the answers below the topic
1.WHERE CAN I LOCATE STARWAY PRODUCTS?
After registering as a member on the official website, you can log in to shop online.
Click HERE to access the official TikTok online shopping platform.
Click CHAT CHAT to contact our customer service for further assistance.
2 WHAT SHOULD I DO IF MY PACKAGE DOESN'T ARRIVE?
If tracking indicates delivery but you cannot locate your package, please:
- - Consult neighbors and family members.
- - Thoroughly search the delivery area.
- - Check for attempted delivery notices.
- - Reach out to the carrier for assistance.
- - Consult neighbors and family members.
Please be advised: STARWAY Cosmeties Online actively monitors reports of lost, missing, incorrect, and damaged items to prevent misuse. Any discrepancies must be promptly reported upon receipt, and damaged or missing items, along with their packaging, must be retained. STARWAY Cosmetics Online reserves the right to restrict or decline reshipment or credit for an order/item under any circumstances.
3 IS IT POSSIBLE TO RETURN OR EXCHANGE AN ITEM?
If you're not entirely satisfied with your STARWAY COSMETICS purchase, return the unused portion for a full refund or exchange. To return or exchange an online purchase or an item bought in a STARWAY COSMETICS Platform Store, please click HERE for detailed instructions on mailing your return.
4 DO YOU OFFER INTERNATIONAL SHIPPING?
We regret to inform you that starwaycosmetics.com cannot process orders for delivery outside of the designated shipping regions. We apologize for any inconvenience. Please refer to our list of SHIPPING REGIONS.
5 WHICH PAYMENT METHODS ARE ACCEPTED?
As a global cosmeties brand, we provide diverse payment methods to elevate your shopping experience. To accommodate varying payment preferences and regional economic policies, we have categorized our payment options accordingly. Click HERE for further details.
1 HOW CAN I CHECK THE STATUS OF MY ORDER?
Efficiently track your order status by entering your order number HERE.
We aim to offer accurate delivery estimates tailored to your convenience.
Kindly be informed: Estimated delivery dates pertain solely to items currently in stock and may vary depending on shipping details.
Delivery of out-of-stock items is contingent upon availability.
1 HOW DO I BECOME A STARWAY ARTIST?
We cordially invite individuals with a flair for creativity, adeptness in makeup application, and a genuine passion for cosmetic artistry.Interested in joining us? Simply click CONTACT US to share your details and a brief introduction. Expect a response within 3 business days.Alternatively, reach out to us via our STARWAY Instagram and regional TikTok Accounts. Drop us a message, and we'll promptly engage with you.
- As a STARWAY-affiliated artist, you'll enjoy the following benefits:
- - Priority access to new products via complimentary samples.
- - Lucrative commission rates on all sales.
- -Enhanced online presence and audience engagement through our website promotion, boosting your fan base and visibility.
2 WHAT IF I WANT TO START MY OWN STARWAY COSMETICS BUSINESS?
Join the STARWAY COSMETICS family in COOPERATION and delve into a realm of beauty and success.As a collaborator, you'll have privileged access to premium cosmetic products, lucrative commission structures, and comprehensive promotional support. Enhance your entrepreneurial acumen with our esteemed brand and unlock boundless opportunities in the flourishing beauty industry. Embrace this opportunity today, and together, let's redefine the standards of beauty.
1 CAN'T FIND THE ANSWER YOU NEED?
If you haven't found the answer you're seeking, feel free to CONTACT US for assistance. We're here to help.
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